Shipping policy

Shipping Methods and Costs:

• We offer standard tracked delivery only to EU mainland countries.

• The shipping cost will be automatically calculated at checkout based on the weight of your order.

• Deliveries to islands may incur additional charges due to logistical complexities. Please contact us for more information and a quote before placing your order.

• We use two reliable courier companies: GLS and UPS. You will be notified which courier is handling your shipment upon confirmation.

Tracking Your Order:

• We will provide you with a tracking number as soon as your parcel has been shipped. You can use this number to track the progress of your delivery on the respective courier company's website:
  • GLS: https://gls-group.com/GROUP/en/parcel-tracking
  • UPS: https://www.ups.com/track?loc=en_US

Delivery Times:

• For most in-stock items, your order will be delivered within 2-7 working days after dispatch.

• Please note that made-to-order items have a longer lead time of 7-21 days and will be delivered on pallets using different couriers.

Dispatch Times:

• In-stock items are typically dispatched within 1-2 working days.

• Made-to-order items will be dispatched within 7-21 working days after receiving your order and confirmation.

Contact Information:

• Our customer service team is happy to answer any questions you may have about your order or shipping. Please contact us via email at info@offbeatdeco.com

Additional Information:

• We may share your email address and phone number with the courier company solely for the purpose of delivering your order and providing shipment updates.

• We reserve the right to change our shipping policy at any time. We will update this page accordingly, so please check back regularly.